Definitions
“Crownline” means Crownline Garden Rooms, a trading division of Johnsons Leisure Ltd, together with its subsidiaries and trading names.
“Goods” means any goods (including any part or parts of them) agreed in the Contract to be supplied to the Purchaser by Crownline.
“Premises” means the premises to which any Goods are to be delivered and at which any Works are to be carried out.
“Works” means the garden room construction, installation works and associated services agreed to be provided by Crownline to the Purchaser as specified within the Customer Order Confirmation.
1. GENERAL
1.1 Nothing within these Terms and Conditions shall limit or exclude any statutory rights available to the Purchaser as a consumer.
1.2 These Terms and Conditions, together with the Customer Order Confirmation and any associated product-specific documentation, constitute the entire agreement between the Purchaser and Crownline (“the Contract”).
1.3 The Contract shall be formed when Crownline confirms acceptance of the Purchaser’s order.
1.4 No variation to the Contract shall be effective unless agreed in writing by Crownline.
2. PRICE
2.1 Prices shall be those stated within the Customer Order Confirmation.
2.2 In addition to stated prices, the Purchaser shall be responsible for:
- Insurance as detailed within Clause 10;
- Any additional items specified within the Contract;
- Any alterations requested by the Purchaser before or after approval of drawings or specifications.
3. PAYMENT, CANCELLATION AND COMPENSATION
3.1 Payment shall be made in Pounds Sterling as follows unless otherwise agreed:
- 50% deposit payable at the time of order.
- Remaining balance payable upon confirmation of delivery date or 14 days prior to delivery, whichever occurs first. Cleared funds must be received at least 10 days prior to delivery.
- All Goods remain the property of Crownline until payment has been made in full.
3.2 Deposits shall be paid by electronic transfer, debit card, credit card or approved payment method.
3.3 CONSUMER CANCELLATION RIGHTS
3.3.1 Nothing within these Terms and Conditions affects any statutory cancellation rights available to the Purchaser under applicable consumer legislation.
3.3.2 Where statutory cancellation rights apply, they shall take precedence over the cancellation provisions contained within these Terms and Conditions.
3.3.3 Where the Purchaser expressly requests Crownline to commence surveys, design work, manufacture, installation preparation or other services during any applicable statutory cancellation period, Crownline reserves the right to recover reasonable costs incurred up to the date of cancellation, to the extent permitted by applicable legislation.
3.4 Crownline reserves the right to cancel any Contract for reasons beyond its reasonable control prior to delivery. In such circumstances any refund shall be made in accordance with the applicable cancellation policy.
3.5 No payment shall be deemed received until cleared funds are received.
3.6 Refunds may be adjusted to reflect discounts applied at the point of sale and may be subject to site verification where appropriate.
3.7 Holding deposits may be non-refundable in certain circumstances.
3.8 Changes resulting in reductions to material quantities must be notified within three weeks of the sale date or prior to booking confirmation, whichever occurs first.
3.9 Crownline reserves the right to charge interest on overdue accounts at 8% above the Bank of England base rate.
3.10 The Purchaser shall be responsible for any reasonable costs incurred in recovering overdue amounts.
4. DELIVERY
4.1 Lead times are estimates only and time shall not be of the essence.
4.2 Goods may arrive separately from installation works and may be delivered prior to installation.
4.3 Responsibility for Goods shall pass to the Purchaser upon delivery unless loss or damage results directly from Crownline’s negligence.
4.4 Delivery dates requested by the Purchaser may be amended subject to availability and may incur additional charges.
4.5 Crownline reserves the right to extend delivery schedules where circumstances beyond its reasonable control affect operations.
4.6 Installation dates will be agreed subject to operational requirements and resource availability.
4.7 Minor amendments to orders shall not invalidate the Contract or affect the enforceability of these Terms and Conditions.
5. COMPLETION
5.1 Upon completion of the Works, the Purchaser shall inspect the installation and identify any defects or incomplete items.
5.2 Where no defects are identified, a Completion Certificate shall be signed and the installation shall be deemed complete.
5.3 Where defects are identified, Crownline shall remedy such defects within a reasonable timeframe before completion is confirmed.
5.4 Where the Purchaser is unavailable at completion, any concerns must be notified within 24 hours of practical completion.
5.5 For finance agreements, the relevant Satisfaction Note must be signed by the authorised signatory upon completion. Failure to do so may delay activation of any applicable product warranty documentation and may result in additional administration costs.
6. PRODUCT WARRANTIES
6.1 Nothing within these Terms and Conditions shall affect the Purchaser’s statutory rights.
6.2 Products supplied by Crownline may be accompanied by a separate product-specific Warranty Programme and associated documentation.
6.3 The applicable Warranty Programme supplied with the Purchaser’s order forms part of the overall customer documentation and should be read in conjunction with these Terms and Conditions.
6.4 The duration, scope, limitations, exclusions and conditions of warranty cover shall be as set out within the relevant Warranty Programme applicable to the product purchased.
6.5 Where Crownline supplies products manufactured by third parties, Crownline may transfer the benefit of any manufacturer’s warranty to the Purchaser where applicable.
6.6 The Purchaser must comply with all maintenance, care and operating instructions supplied by Crownline or any relevant manufacturer.
6.7 The Purchaser shall notify Crownline in writing within 30 days of becoming aware of any issue which may give rise to a warranty claim.
6.8 Unless otherwise expressly stated within the applicable Warranty Programme, warranties do not cover:
- Fair wear and tear;
- Cosmetic ageing;
- Damage caused by accident, misuse, neglect or lack of maintenance;
- Storm, flood, fire or events beyond Crownline’s reasonable control;
- Alterations or repairs carried out without prior written approval;
- Third-party works affecting the product;
- Consequential or indirect losses.
6.9 Where repairs, alterations or replacement works are carried out by persons other than Crownline or Crownline-approved contractors, Crownline reserves the right to limit or withdraw future warranty cover to the extent that such works affect the performance, integrity or operation of the product.
6.10 Garden rooms and associated structures are designed for the use specified within product literature and customer documentation. Use outside of the intended purpose may affect warranty entitlement.
6.11 Crownline reserves the right to inspect, repair, replace or provide an equivalent remedial solution in response to any accepted warranty claim.
6.12 Where attendance, installation, labour, access equipment or associated remedial works fall outside the scope of the applicable Warranty Programme, Crownline reserves the right to apply charges at its prevailing rates at the time the works are requested. Details of any such charges will be provided to the Purchaser prior to the commencement of works.
7. LIMITATION OF LIABILITY
7.1 Subject to applicable law, Crownline’s total liability shall be limited to the value of the Contract.
7.2 Nothing within these Terms excludes liability for:
- Death or personal injury arising from negligence;
- Fraud or fraudulent misrepresentation;
- Any liability which cannot legally be excluded.
7.3 Crownline shall not be liable for:
- Loss of profits;
- Loss of business;
- Loss of goodwill;
- Consequential or indirect losses.
8. POLICY OF CONTINUOUS IMPROVEMENT
Crownline reserves the right to carry out works and installations using methods, materials and construction details that it reasonably considers appropriate in pursuit of product improvement, provided that the overall specification and performance of the product are not materially affected.
9. PLANNING AND BUILDING REGULATIONS
9.1 Whilst Crownline may offer guidance based upon experience, responsibility for obtaining any planning permission, lawful development confirmation, building regulation approval or other statutory consent remains with the Purchaser.
9.2 Published building dimensions relate to the building itself and may not include base systems, groundworks or roof coverings.
10. INSURANCE
10.1 All Goods are at the risk of the Purchaser from the point of delivery.
10.2 Following delivery and full payment, the Purchaser shall maintain adequate insurance against theft, accidental damage and other material risks.
11. ACCESS AND INSTALLATION REQUIREMENTS
11.1 The Purchaser shall provide safe, clear and unrestricted access to the Premises.
11.2 If installation cannot proceed due to access restrictions, site conditions or customer-prepared works not meeting requirements, Crownline reserves the right to reschedule works and apply a recall charge of £499.
11.3 Foundation plans may be provided where applicable.
11.4 The Purchaser is responsible for providing adequate water, electricity and access to services required during installation.
11.5 Crownline will normally remove waste and packaging generated during installation. Where this is not reasonably possible, disposal shall remain the responsibility of the Purchaser.
12. INTELLECTUAL PROPERTY
12.1 All intellectual property rights relating to drawings, designs, specifications, documentation and associated materials shall remain the property of Crownline.
12.2 Such documentation is supplied solely for the Purchaser’s use and may not be copied, reproduced or distributed without prior written consent.
13. GENERAL
13.1 Neither party may assign the Contract without prior written consent.
13.2 If any provision of the Contract is deemed invalid, the remaining provisions shall remain in full force and effect.
13.3 Failure to enforce any provision shall not constitute a waiver of rights.
13.4 The Contract shall be governed by English law and subject to the exclusive jurisdiction of the English courts.
13.5 Crownline shall not be liable for failure or delay caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, civil unrest, terrorism, governmental action or supply chain disruption.
13.6 Certain customer information may be shared with approved third-party contractors or suppliers strictly for the purposes of fulfilling the Contract.
Crownline Garden Room Cancellation / Refund Charges
| CABIN TYPE | Up to & including 7 days from order date | 8-14 days from order date | 15-21 days from order date | 21 days or more from order date | If manufacturing drawing has been confirmed – irrespective of order date (bespoke cabin) | Administration fee in all cases |
|---|---|---|---|---|---|---|
| Standard | 5% of total order value | 10% of total order value | 15% of total order value | 20% of total order value | N/A | £199.00 |
| Bespoke | 5% of total order value | 10% of total order value | 15% of total order value | 20% of total order value | 50% of total order value | £199.00 |
Cancellations must be requested in writing and must include name, address, branch of purchase, date of purchase and reason for request. In some circumstances, credits may be offered against future purchases at the discretion of Johnsons. Changes to specification that result in reductions to quantities of materials required must be notified to Johnsons within three weeks of the sale date or at the point of booking in (whichever occurs first) in order to qualify for any refund.