Need Extra Space?
Sales & Enquiries
0845 45 99 444
11 Display Villages

Frequently Asked Questions

Frequently Asked Questions

Have questions in regards to a Johnsons Garden Building? We hope to answer as many as we can for you here, with our extensive FAQ archive. If we don’t have an answer to your question, try our online chat. If an advisor isn’t available, then leave a message and we will endeavor to get back to you as soon as possible.

Installation & Construction

Questions

Do you need planning permission?

No, all our cabins fall within permitted development. This is due to them being under 4 metres in height and below 30m2 internal space. If a cabin goes over 2.5 metres in height then you will be required to leave adequate space between you and any neighbouring boundaries, we advocate a site survey and would be able to suitably advise you.

Is construction included in the price?

Yes, all our packages include full construction. This is undertaken by our specialist installation teams who are all fully employed by Johnsons. We DO NOT use any sub-contractors.

Do you use subcontractors for your installations?

No we do not. To ensure the highest quality of your installation and longevity of your cabin, all our buildings are installed by our very own Johnsons trained staff.

How long does it take to build the cabin?

The majority of our cabins can be installed within 2 days dependent upon cabin selection.

Do you supply basework? And if so what basework do you use?

We do, our chosen method is called a ‘Structural Timber Base’. This entails a post and beam method, where we concrete posts 18-24inches into the floor and lay beams across. This is a lot more cost effective (and better for the environment) than concrete. This method also allows for good ventilation under the cabin to eradicate the chance of your timber rotting and elevates you slightly to ensure no water damage is done.

How far away from the boundary do they need to be?

You will need to treat your timber throughout its life, so we would always recommend leaving an adequate gap big enough to fit a person through. Then dependent on the height of your building will depend on the space you would need to leave between your cabin and any neighbouring boundaries.

Do you check the site prior to installation?

We offer a free site visit to all potential customers throughout Kent and Essex giving you the opportunity pre-sale to discuss all your cabin requirements, option and any other questions you might have.

One of our experienced team members will measure your garden, assess ground level, check access and confirm the best position for your brand new cabin.

We take pride in making sure we supply you the perfect cabin that meets your every need, and this process is an essential part of this.

Cabin Specific

Questions

How long do your buildings last?

Our cabins are of the very best quality and are built to last. To ensure your cabin has a long life span it is imperative to treat your timber every 5 years with paint preservative.

What is the thickness of your timber?

We supply timber in various thicknesses, dependent on your cabin choice. Our typical timber thicknesses are 28mm, 35mm and 45mm. We are also able to provide a twinskin insulated wall option on selected cabins.

What timber do you use?

Here at Johnsons we use Siberian spruce timber. All of our timber is sourced from sustainable forests in countries with colder climates, so the wood is closer grained and heavier, avoiding the more open grained wood that has a greater tendency to twist or warp.

What warranty do you provide?

We offer a 1-year warranty on the timber building and a 5-year on our structural timber bases.

How many different models of cabins do you have?

We have 31 different models in varying sizes, equating to almost 120 different variants of cabins. We are also able to provide bespoke cabins built to your every need. For a quote on a bespoke cabin call our dedicated sales team on 0845 4599 444.

Does each cabin come in different sizes?

Not all cabins come in different sizes, please refer to our cabin profiles or your brochure for more information on cabin sizes. We do however offer bespoke cabins that are made to measure, for more information contact your nearest branch.

What are the thickness of your floorboard & roofboards?

On a 45mm timber cabin the floorboards are 28mm tongue and groove with 19mm roof boards. On our 28mm and 35mm cabins, the floorboards and roof boards are 19mm. All our cabins include floorboards in the price.

Are all your cabins double-glazed?

All of our 45mm cabins come supplied with 24mm ’tilt and turn’ opening inwards double glazed units as standard. Our 35mm cabins can be supplied with 14mm opening-out double glazed units.

Single-glazed windows are also available across selected cabins.

How durable are the felt shingles?

The felt shingles come with a manufacturer guarantee of 10 years. They are heavily adhesive and we also ensure they stapled down for further durability. Seldom do we have a reported problem concerning our felt shingles.

Can we pick the colour of our building?

Yes, we offer a variant of colours which come in two different types solid and translucent.

Can you put a hot-tub in one?

You can indeed, we would advise heavy ventilation and treating the inside of the cabin. We would also advise on the best type of basework to use.

Does the felt shingles come in a choice of colours?

Yes, the felt shingles come in a choice of colours, green, red or charcoal grey.

Can the buildings be used all year round?

Most definitely, with up to 45mm thick timber, double glazing, roof and floor insulation options our cabins can be utilised all year round.

What is the lead time on your buildings?

This can differ throughout the year but usually, the lead time is no longer than 6-8 weeks.

Are the measurements internal or external?

The measurements are all external and dimensions are taken from the full length of timber, end to end. These measurements do not take into account any overhang dependent on your chosen building . For example, if a cabin is listed as 4m x 3m and has an overhang of 0.5m its birds-eye measurements would be 4.5m x 3m. (Overhangs are stated on all cabin profiles where applicable) We can provide drawings upon request.

Can I heat my cabin?

Yes, you can. You can choose to control the temperature of your cabin with one of our climate control units. This will provide a great source of warmth in the winter months and ice cold air for cooling in the summer. All units are professionally installed by Johnsons electricians and each model is timer and thermostat controlled.

Package

Questions

Why do we sell in packages?

We do this to allow customers to know exactly what they are purchasing at a glance with no hidden surprises.

Can I build my own bespoke package?

We have four different packages which have been carefully constructed to provide a range of choice. However, these can modified upon request, for example, you can purchase a ‘Gold Package’ and add roof insulation. These modifications can only be performed by visiting one of our display villages or speaking to a sales representative.

Do we get electrics with our cabin?

If you were to choose our ‘Diamond Package’ then yes the cabin will be supplied with electrics to complement the size of your chosen building. Electrics can be added to any other package if requested. To find out more information on our electrical packages click here.

Are your buildings insulated?

We offer floor and roof insulation as part of our packages, which is brilliant for all year round use of your cabin. We are also able to offer wall insulation if you choose a twin-skin cabin.

Do the cabins come with laminate flooring included?

Our ‘Platinum’ and ‘Diamond’ packages include laminate flooring as standard. We offer as standard a honey-oak coloured finish or you can upgrade to our superior grey coloured laminate.

What paint treatment do you provide?

We provide every customer with a base coat and top coat of specially mixed paint that comes in a variety of colours to suit your taste.

Bespoke Options

Questions

Can you provide a cabin specific to ourselves?

Yes, we can offer a bespoke cabin service. Let one of our sales team help you utilise your space and design your very own unique building. You can choose the size, where the doors and windows are positioned along with any internal walls and internal door openings you may wish to include.

Can we add windows or doors to the original design?

Yes, this is certainly possible, please contact a sales representative to find out more information.

Can we adjust the roof height?

On a lot of our cabin models we are able to adjust the roof height but not all. Please contact one of our sales team to find out more information.

Optional Extras

Questions

Can you provide climate control units?

Yes, we offer either 2.5kw or 3.5kw climate control units (depending on the size of your cabin). These are supplied and professionally fitted by our own electricians.

Are you able to add verandas to your cabins?

Yes, a veranda can be added to any model upon request.

Can you provide decking, ropes and posts?

Yes, please contact us ask for a quote.

Do you provide any other types of roofing?

Yes, we have a metal roof option which has added benefits of excellent durability, lightweight and low maintenance.

Payment

Questions

Do we have to pay a deposit?

Yes, we take a 50% deposit. The remaining balance would then need to be paid prior to your installation date.

Do your prices include VAT?

Yes, all our cabin prices are inclusive of VAT.

Can I buy your cabins online?

Yes, we have recently implemented an online shop to our website.

0
Connecting
Please wait...
Leave a message

Sorry, we aren't online at the moment. Please leave a message with your contact details.

Your name
* Email
Phone
City
* Describe your query
Login now

Need more help? Save time by starting your support request online.

Your name
* Email
Phone
* Describe your query
We're online!
Feedback

Help us help you better! Feel free to leave us any additional feedback.

How do you rate our support?